We're Sorry to See You Go!

Thank you for being a part of our community. We’re sorry to see you go! Your feedback is important to us, and it will help us improve our services. This survey should take less than 5 minutes to complete.

First Name *

Last Name *

Email *

Phone *

What is your primary reason for canceling your membership?

Financial reasons

Relocation

Lack of time

Not satisfied with the facilities

Not satisfied with the staff or service

Injury or health issues

Change in fitness goals

Other

If "Other," please expand on your reason *

How long have you been a member of our gym? *

Less than 6 months

6 months to 1 year

1 to 2 years

More than 2 years

How often did you attend the gym? *

Daily

Several times a week

Once a week

A few times a month

Rarely

How satisfied were you with the following?

(Please rate each item from 1 to 5, where 1 = Very Dissatisfied and 5 = Very Satisfied)

Quality of equipment:

Cleanliness of the facility:

Availability of classes:

Staff assistance:

Overall experience:

Is there anything we could have done to keep you as a member? *

Would you consider rejoining our gym in the future? *

Yes

No

Maybe

Do you have any additional comments or suggestions?

Would freezing your membership for a period be a better option for you to avoid cancellation fees?

I have read and understood the cancellation policy. (https://crossfitthurrock.com/cancellation-policy)

I understand that if I am requesting an early cancellation that falls outside of the "fair cancellation" policy, I am liable to pay 3 months membership in order to cancel early.

I understand that that if my cancellation DOES fall into the "fair cancellation" policy, my next payment is still due, in full, and the end of that month will be my end date.

Copyright © 2026 . All Rights Reserved. Privacy Policy.

Copyright © 2026
.
All Rights Reserved. Privacy Policy.